Privacy Policy
Last updated: March 2026
1. Who We Are
Solar Panel Funding Ltd is a lead generation service that connects homeowners with solar panel installation companies. We are the data controller for the personal information you provide to us.
Company Details:
- Solar Panel Funding Ltd
- 45 Whiffler Road, Norwich, Norfolk NR3 2AW
- Email: info@uksolars.com
- Phone: 0330 124 7101
- FCA Registered | TrustMark Approved
- Established 2018
We are registered with the Information Commissioner's Office (ICO) under the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
2. What Data We Collect
When you submit a form on our website or contact us, we collect the following personal information:
- Full name and contact information (email address, phone number)
- Postcode and property details (property type, homeowner status)
- Demographic information (age range, annual household income)
- Energy information (estimated monthly energy spend)
- Technical data (IP address, device type, browser information, cookies)
- Marketing preferences and consent records
We collect this data directly from you when you complete forms on our website, call us, or contact us by email.
3. Why We Collect Your Data
We collect your personal information for the following lawful purposes:
Contract Performance
To assess your eligibility for funded solar panel installations and to process your enquiry through our lead generation service.
Legitimate Interests
To administer our business, improve our services, prevent fraud, and ensure compliance with legal obligations.
Consent
To send you marketing communications about solar panels, renewable energy grants, and related products if you have opted in. You can withdraw this consent at any time.
4. How We Use Your Data
Solar Panel Funding Ltd operates as a lead generation service. This means:
- We collect your information to assess eligibility for funded solar panel installations
- Your data will be shared with our partnered installation teams so they can contact you to arrange consultations
- Any solar panel installation contract is between you and the installation partner — not with us
- We do NOT control or guarantee the services provided by our installation partners
- We are NOT responsible for the outcome of any installation or funding arrangement
- Installation partners are independent businesses with their own terms and conditions
Your data will be processed for the following purposes:
- Lead qualification and eligibility assessment
- Sharing your details with partnered solar installation companies
- Arranging consultations and follow-up communications
- Monitoring and improving our service quality
- Analytics and website optimisation
- Compliance with legal and regulatory requirements
- Fraud prevention and security
5. Who We Share Your Data With
We share your personal information with the following types of organisations:
Installation Partners
Your information is shared with our network of vetted solar panel installation companies. These are independent businesses who will contact you directly to discuss solar options and funding.
Service Providers
We use third-party service providers to support our business, including:
- CRM (Customer Relationship Management) providers
- Payment processors
- Cloud hosting and storage providers
- Email service providers
Analytics and Advertising Providers
We use the following tools to understand website usage and measure advertising effectiveness:
- Google Analytics 4 (GA4): Tracks website behaviour, visitor demographics, and conversion data. Data is processed by Google in accordance with their privacy policy.
- Google Tag Manager (GTM): Manages how analytics and advertising tags are deployed on our website.
- Google Ads: Tracks conversions from search and display advertising. Uses conversion cookies and pixel tracking.
- Meta/Facebook Pixel: Tracks website conversions and visitor behaviour for Facebook and Instagram advertising. Enables audience building and retargeting.
Legal Authorities
We may share information with law enforcement, regulatory authorities, or other government bodies where required by law.
6. Cookies and Tracking
Our website uses cookies to improve your experience and measure our marketing effectiveness. Cookies are small text files stored on your device.
Essential Cookies
- ab_variant: Used for A/B testing to optimise our website performance. Expires after 30 days.
Analytics Cookies
- Google Analytics 4 (GA4): Tracks page views, session duration, and user engagement. Helps us understand which pages are most valuable.
- Google Tag Manager (GTM): Manages deployment of analytics tags without requiring code changes.
Advertising Cookies
- Google Ads Conversion Tracking: Tracks when users complete forms or take actions after clicking Google search ads.
- Meta/Facebook Pixel: Tracks conversions and builds audiences for retargeting on Facebook and Instagram.
Managing Your Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they are being sent. Note that disabling cookies may affect website functionality. You can also opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.
7. Data Retention
We retain your lead data for up to 24 months from the date of submission, after which it will be securely deleted. This allows time for installation partners to follow up and for us to handle any queries or complaints.
If you request deletion of your data or withdraw consent, we will delete it within 30 days (subject to any legal retention obligations).
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct information that is inaccurate or incomplete.
Right to Erasure
You can request that we delete your data, subject to certain conditions (such as if data is no longer necessary for its original purpose).
Right to Restrict Processing
You can request that we limit how we use your data while we verify its accuracy or consider a complaint.
Right to Data Portability
You can request your data in a structured, commonly used format and have it transferred to another organisation.
Right to Object
You can object to processing of your data for marketing purposes or on grounds relating to your particular situation.
Right to Withdraw Consent
Where we rely on your consent to process data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
9. How to Exercise Your Rights
To exercise any of the rights listed above, please contact us at:
- Email: info@uksolars.com
- Phone: 0330 124 7101
- Post: Solar Panel Funding Ltd, 45 Whiffler Road, Norwich, Norfolk NR3 2AW
We will respond to your request within 30 days. We may ask you to provide proof of identity to verify your request.
10. Third-Party Links
Our website may contain links to third-party websites, including our installation partners. We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before submitting any personal information.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the revised policy on our website and updating the "Last Updated" date. Your continued use of our website following such notification constitutes your acceptance of the updated privacy policy.
12. How to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We would appreciate the opportunity to resolve any concerns before you contact the ICO, so please contact us first using the details in Section 9.
13. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
- Email: info@uksolars.com
- Phone: 0330 124 7101
- Address: Solar Panel Funding Ltd, 45 Whiffler Road, Norwich, Norfolk NR3 2AW